TEMPO RETURN POLICY

1. Per TEMPO's long standing warranty...TEMPO will replace any item due to manufacturing defects. These include defective welding and finishing, mismatched parts, out of shape parts, etc. Moving parts (swivels, casters, etc.) and fabrics are not covered by this warranty. the swivels, however, are covered by the manufacturer's warranty.

2. A "re-stocking" fee will be charged on any returned item that is found to be undamaged or non-defective.

3. In the event that a customer has received an item covered by our warranty, TEMPO will replace the product per the following procedure"

     a. Customer service notifies TEMPO of the damaged goods via "service request form."

      b. TEMPO customer service:

           1) Issues  a UPS "call tag" to pick up the damaged goods.

           2) Places a "repair" order for the replacement

       c. Customer service faxes confirmation that damaged goods have been picked up.

        d. TEMPO ships replacement item immediately upon receipt and confirmation of the damaged  item.